Questions about Modems and Connecting

Q. What settings do I use to connect to Anbell.Net?
A. You may visit our Getting Started page which provides you with all the necessary information to get connected. We provide such information as our host names, local access phone numbers, as well as instructions on configuring your dial-up settings for several different operating systems.

Q.. What types of modems (protocols) do you support?
A. We support V.90 & v.44 protocols.

Q. Do you support V.92?
A. Yes, we support V.92 If you would like to read more about V.92 and its benefits, please click here.

Q.Why don't I connect at 56k?
A. Our equipment is designed for 56k connections; however, we have no control over the line quality of the phone lines between your location and ours. If you consistently experience poor connect speeds you might want to consider having the phone company test your line.

Q. Can I dial-in from another parish?
A. We have access numbers for most parishes. Visit our Service Areas page. You may call from any other parish but that will be a long distance (inter parish) charge for the duration. Anbell.Net will not be responsible for additional phone charges.

Q. I have 2 computers. Can I setup Anbell.Net on both of them?
A. You can setup the Anbell.Net dialup on both computers, but only one user id may be used on any one computer at a time. If your computers are networked together, when one is dialed in to the internet, the other will have internet access as well.

Q. I keep getting an error code when I try to connect: What's the problem?
A. Error 602 - another program or device is trying to use the serial port that your modem uses. Make sure that there are no other programs open that use your modem, such as fax software. If you don't find any such programs open, then restart your computer.

Error 629, 650, 678 - this error can occur for several different reasons. The most important thing to check is the kind of modem you have. If you see any reference to a "Soft" modem, "Winmodem" or DSP modem, then it is what is commonly called a controllerless modem. To solve the problem, double click on the "My Computer" icon on your desktop. Double click on "Dial-up Networking". Click on the Anbell Telecommunications Ltd. icon using the right mouse button. Select "Properties". Click on the "Configure" button. Select the "Connection" tab. Click the "Advanced" button. "Flow Control" should be selected and should be set to "Software (XON/XOFF)". If it wasn't, then make the change and press ok until you're back to where you started. The problem should now be solved.

Error 645 - This is the error you will receive when the dial-in system shows you are already connected and a second attempt is being made to connect. This error occurs for several different reasons. If you experienced a communication problem with your dial-up connection it is possible the system would still have a record in it showing you are connected. We limit users to one concurrent dial-in connection per account. The other possibility is another computer is already dialed in on your account. Call our toll-free support line, 1.888.CONTACT, and a representative can reset your user record or assist you in changing your password if you think someone is using it without your permission.

Error 691 - You typed in your password or user id incorrectly, or both are incorrect. Note: passwords are case sensitive.