Questions about Email

Q. How do I set up my email account?
A. Your email account is automatically established when you sign up with Anbell.Net.

Q. How do I change my password?
A. For your protection, we ask that you contact our support center at 1.888.CONTACT and request that your password be changed.

Q. Is there a limit on the size of email messages that can be sent or received?
A. Yes, 2 MB. Please keep in mind that sending a 2 MB email over a dial-up connection could take several minutes. (Total length of time will depend upon your connection speed).

Q. Is there a limit on the number of email messages that can be transmitted each month?
A. No. However, your mailbox is limited to holding 20 MB at any one time. Please note, Anbell.Net has a zero tolerance policy with regard to UCE/UBE - otherwise known as SPAM.

Q. What happens to my email if my Anbell.Net account becomes deactivated?
A. We will hold your email for 30 days after the deactivation date. It will be deleted after 30 days.

Q. What are your incoming/outgoing mail server names?
A. Your mail server name was determined during your initial setup with Anbell.Net. If you no longer have your setup information, contact our support center at 1.888.CONTACT for your mail server name.

Q. How can I access my Email?
A. You can use any POP3 compliant email software (Eudora, Netscape, Outlook, Outlook Express), or directly from our home page at www.anbell.net by clicking on the netMail button.

Q. Can I access my email from other computers?
A. Yes. Simply go to our home page at www.anbell.net, then click the Email button and login from that page. This web page can be accessed from any computer that has access to the Internet, and it gives you the ability to both send and receive email from your account.

Q. Why can't I check my email while I am at the office?
A. Some companies have firewalls in place that restrict access to the internet. If this is the case, you may not be able to use a standard email package. However, if you have internet access at work, you can access your email account from our web site at www.anbell.net by clicking on the netMail button.

Q. Do you virus check email?
A. Yes, our servers scans all email for viruses, but we recommend that you have personal virus protection software installed on your computer. Please visit our antivirus page for more information.

Q. Will I get junk mail or SPAM from Anbell.Net?
A. Anbell.Net does NOT send unsolicited email or share your email address with anyone. Please report SPAM to abuse@anbell.net.